We all know that we are may feel helpless when whenever your car breakdown on the halfway or car damage when met an accident. The Kurnia Auto Assist system is 24 hours which you can call when you face the car problems. Please refer to the details below for the applying & services provided. | |
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| A. | KAA BREAKDOWN/TOWING SERVICES |
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 | Breakdown refers to immobilization of vehicle arising from any cause (other than those excluded under the conditions). |
| | Breakdown services & assistance will include any/all attention to render vehicle mobile be it minor or major repairs at breakdown site or service provider’s workshop and/or towing to a specified destination. |
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| A.1 | Repairs |
| | The cost of all minor or major, repairs carried out at breakdown site or service provider’s workshop are to be negotiated and agreed upon between you and the service provider. |
| | The following services will not be construed as repairs but will be provided without additional charges: |
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| - | changing flat tyre |
| - | replacing battery and |
| - | jump start |
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| A.2 | Towing |
| | Where and when necessary consequent upon vehicle breakdown, the service provider will provide towing service to you. |
| | The insured vehicle will be towed to a nearest service provider’s workshop or a specified destination. |
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| A.3 | Charges |
| | The charges/rates for towing services are based on the time the service is provided and the distance involved. |
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| RATES/CHARGES |
| Assistance within 30 km radius from service provider’s workshop to breakdown scene | FREE |
| From 31 km up to 50 km | RM1.50 per km (for day and night) |
| Above 50 km | RM2.00 per km (for day and night) |
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| | The above charges exclude repairs, cost of parts and toll charges. (if any) |
| | All due payment is to be paid directly to the service provider. |
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| B. | ACCIDENT RELATED SERVICES |
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| | If you wish to make a claim under Kurnia comprehensive policy, the terms will vary as follows; |
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| - | You do not have to pay the towing fee as it will be claimed as part of the claim procedure. |
| - | The service provider will provide all assistance and advise you in expediting the claim process as per Kurnia’s guidelines. |
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| C. | CONDITIONS |
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| The KAA services will not be extended under any of the following circumstances: |
| | The vehicle has no engine or transmission, for purpose of disposing vehicle or towing from one workshop to another. |
| | The vehicle is in any remote area, non-gazetted road e.g. estate, plantation, jungle, basement and rooftop parking area, etc. |
| | Any Act of God, catastrophes, adverse weather conditions, etc. that may prevent the service provider to render the necessary services. |
| | There is a power failure, mishap, etc. that may render the Call Center inoperable. |
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| We URGE you to always call the Kurnia Call Center and request for the assistance you need. |
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| NOTE : Kurnia Insurans (M) Berhad reserves the right at any time without prior notice to add, alter or modify any terms and conditions provided under this plan. |
